Contact
Get in touch
Whether you're having trouble, have questions, or would like to request a feature, our 24/7 support team makes it our top priority to help you as quickly and as efficiently as possible.
Email us
The best way to get in touch with us is via email. Drop us a letter with detailed information about your question, and we'll get back to you soon. [email protected]
Chat with us
Need help fast? Chat with one of our support agents on stand-by any time of day for quick and easy fixes, troubleshooting, advice and answers. Start chat
FREQUENTLY ASKED QUESTIONS
Common questions and quick fixes
Anomica support is always there for you. While we're busy crafting the perfect responses, check out the questions we get most commonly – maybe the answer you're looking for is already there.
How do I get started with Anomica?
Our goal is to make your VPN experience as starightforward, and as convenient as possible. All you need to do to get started is:
- Sign up with just your email address.
- Verify your email.
- Download and install the Anomica app on your devices.
It takes under two minutes to have everything set up and you’re ready to browse.
How do I download Anomica VPN?
You can download the Anomica app directly from:
- Our homepage
- Your personal account page
- Google Play for Android devices and the App Store for iOS devices
What do I do if I haven’t gotten the verification email?
If you haven’t received a verification email right away, you should give it at least 10 minutes. The email is sent automatically, and sometimes it may take a bit longer.
Occasionally, our emails can also end up in the spam folder.
If you still haven't received a verification email, you’ve come to the right place. Contact support via chat or email, and we will make it a priority to fix the issue as quickly as possible.
What is your refund policy and how do I request a refund?
Every premium Anomica subscription comes with a 7-day money-back-guarantee.
To request a refund, simply reach out to our support via chat or email before the refund window expires.
Is the information submitted to support logged?
As a no-logs VPN, we adhere to strict privacy guidelines.
Support questions and feedback request never contain personal information, and only contain the inforamtion you have willingly submitted and your email address so we can get back to you.
Once the issue is resolved, all of the submitted inforamtion is automatically erased.
I found a bug or have a feature request
We always welcome your feedback.
If you would like to report a problem with the app or want to request a feature, send it our way via email or via the feedback form in the Anomica app.